It is important to be aware of any fault that can make your surveillance system vulnerable and to understand if it is working properly.
- Poor lighting
- Site audio not working
- No camera image
- Camera image distorted
- Detection triggered by foliage
- Loss of connection
- Server problems
- Alarms not working correctly
The above are just some of the most common faults that we identify on a regular basis.
If there is any problem the first step is to check the log files that show the system usage and the server performance.
Changes to system settings, system errors, and user operations (e.g. login, logout) are written to a log files. System administrators are able to export log files from System manager for the System servers and local client software. The other client logs are not exported in the centralised system manager log export, but are located in client computers and can be found from folder:
Mirasys VMS includes the WDServer software watchdog service that monitors the system and performs certain actions if problems occur.
WDServer runs on each server as a Windows service.
The Watchdog is able to:
- Send e-mail notifications to one or several e-mail addresses about selected events.
- Restart recording servers if critical hardware errors occur.
- Notify users about selected events by sending a signal to the digital output of the recording server.
- Restart the server if it doesn’t respond.
What you can do to prevent faults?
– Keep all equipment properly maintained
Having a good maintenance schedule and structure means that a business can ensure all cameras are functioning as they should be, and that system integrity is up to scratch. Neglecting this is likely to result in faults later down the line. Perform server routine maintenance such as disk defragging, install updates for Windows and all other installed programs and regularly review event logs for error or information messages.
– Check your network capabilities
Ensure that your IT department are consulted when choosing and implementing security solutions, and that your current IT infrastructure can support the new technology.
If you do encounter any problems or faults once your security solution is installed check first of all to see if there has been changes to your network as this could be the cause of the problem; for example a new firewall installed or changes to the broadband service.
- Replace any faulty hardware
- Check all cables are in good condition
– Plan a regular site inspection
On a regular basis inspect all indoor and outdoor cameras, making sure that they have not been tampered woth or any part is missing or broken. Ensure that the camera view is as clear as possible. Check if the cables are all in good condition and connected; if you use a UPS unit, make sure that there is no warning light.